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Frequently Asked Questions

Click on the question to see the answer.
    Questions on Account issues

Questions on Email issues

Questions on FTP issues

Questions on Domain issues

1. What is the first thing I need to have a web site?
    To have a web site you first need a Domain Name. Your Domain Name is your address on the Web. Just like your home address, people use your phone number to call you on the phone, your Domain Name allows people to find your site on the Web. Most Domain Names end with ".com" (such as AccuPages.com), but other extensions such as ".net" and ".org" are also available. In addition, Domains can be used with your e-mail accounts allowing you to send and receive e-mail with addresses such as "sales@yoursite.com"
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2. How does a Web site work?
    A Web site is simply a collection of files that reside on a computer (called a web server) connected to the Internet. When someone visits your site, they are actually accessing that computer, and that computer gives the visitor the files they want to see. Web Hosting involves running a web server computer that is always connected to the Internet.
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3. What is a Web Host??
    Think of a Web Host as the landlord of building. A landlord rents out storefronts to various businesses. Each business decorates and runs their store differently, and doesn't worry about the maintenance of the building. In a similar way a Web Host rents out space on a Web server to various businesses.
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4. How much space do I need for my web site?
    To have an idea of how much is needed for a web site consider the following: A 12-page web site with 30 images and graphics, several forms and a database will be less than 100 MB of disk storage. Our starter plan (Value plan) offers 500 MB, which is more than enough for most sites. Please review our Web Hosting Plans for further details.
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5. How much bandwidth do I need?
    Bandwidth translates to how much resources viewing all of your site pages will take. AccuPages provides a 20GB bandwidth in the Value plan-our starter plan. It should be enough for a web site that is not excessive in size (amount of pages) or daily traffic. For your site to use more then 20GB of transfer/bandwidth your site would have to be receiving a large amount of visitors on a daily basis and/or have many pages that are being accessed.
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6. Can I upload/modify my web site frequently?
    Each account comes with one FTP account. You have full access to your space via FTP 24 hours a day, 7 days a week so you can update your site at your leisure.
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7. How many Email Addresses, Email Aliases, Email Lists, Autoresponders do I have?
    AccuPages.com offers unlimited accounts, Aliases, Lists, and Autoresponders on all hosting plans. There are no restrictions.
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8. Can I depend on fast downloading speeds when others access my site?
    Yes, we are connected by a redundant OC-3, OC-12, and OC-48 connections on diverse backbones. We provide 24x7x365 Server Monitoring and a 99.9% uptime.
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9. Do you offer a CGI-BIN, and if so... what is a CGI-BIN?
    YES, every account comes with a local CGI-BIN. A CGI-BIN is used to store CGI scripts. These scripts are used to generate online order forms, guest books, shopping carts, counters, etc.
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10. Do you host Adult websites?
    We do not host adult site or any other pornographic contents.
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11. If I needed extra space on a hosting plan after I signed up, can you provide that?
    You can either upgrade your plan, or we can extend your webspace as needed. Our tech support will provide you with your needs.
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12. How do I transfer from another web hosting provider to you?
    Please contact us. This process is free-of-charge.
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13. Do you offer a money back guarantee?
    Yes. If for any reason you are not satisfied within your first 30 days. Cancel for a complete refund. View our 30-Day Money Back Guarantee section for further details.
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14. How quickly will my account be setup? (!!!!!!!!!! Be specific !!!!!!!!!!)
    All accounts are setup almost instantly. As soon as we receive the initial order, an email will be sent out with all the account details and pertinent information. For security reasons, each order is screened by our fraud prevention software, and verified by a staff member.
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15. I just ordered a hosting account with you. I cannot access my website using the domain name. Why?
    If you have ordered a hosting account along with a new domain name registration request, it'll take 24-48 hours for the domain name to propagate through the Internet. Once, the domain name has been propagated you will be able to access your website using domain name. If you already have a domain name registered, you need to initiate a domain name transfer to our name server. You need to contact the registrar of your domain name and change the name server information to our name servers.
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16. How do I to make changes to my hosting account?
    Most account maintenance issues can be handled in your Control Panel. Simply access your control panel and click on 'Account Maintenance'.
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17. How do I get started?
    Please visit our Home Page and choose a hosting plan that suites your needs. Next, click Order Now to proceed.
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18. I have lost my password to the control panel. What do I do?
    If you forget your password we can email it to you. Just contact us and tell us that you have lost your password. Your password will be sent to the email address associated with your account. If you have lost your password and you do not have access to the email address on your account, you will have to fax a copy of your drivers license and credit card used to pay for the account, along with your domain name, primary & secondary email addresses to be used on the account, and a signature to: 800-411-2180 (if you are overseas use: 201-843-1030).
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19. Can I check my mail through Outlook and Outlook Express?
    Yes. You can check your mail through all major mail-clients including Outlook, Outlook Express, and Eudora.
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20. How do I setup e-mail using Outlook Express?
    cPanel gives you the option to setup your Outlook Express automatically, to set it up manually follow these instructions:
    Note: Where it says "your-domain-here" replace with your domain name. e.g. mail.example.com
    1 ) On the programs menus click on Tools, then on accounts.
    2 ) Click on the Add button, and then choose Mail
    3 ) Choose a display name for your account (It can be anything you like).
    4 ) Click Next.
    5 ) Type your return e-mail address.
    6 ) Click Next.
    7 ) For incoming mail server type: mail.your-domain-here
    8 ) For outgoing mail server type: mail.your-domain-here
    9 ) Click next.
    10) Enter your user name and password you were given when you signed up with Just-Hosting in the appropriate boxes. Do NOT click the check box down the bottom of the menu.
    11) Click next.
    12) Click Finish.
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21. I can't login to the POP or SMTP servers to send/retrieve my email
    Make sure you specified the correct POP and SMTP servers in your email settings, and that your user ID (or alias) and password are correct. Your POP and SMTP servers should be set to mail.yourdomain.com
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22. I get a 'password' error when trying to retrieve my email
    Make sure you either typed it in correctly or specified it in your settings. If you continue to have problems with your password please contact technical support.
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23. How much storage am I allowed per mail account?
    In order for your account to function properly it is recommended that you not exceed 10 MB's of e-mail data per mail account.
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24. How can I access my e-mail over the web?
    As part of your package you may access your e-mail at any time from a web-based interface, this can be accessed by typing the following in your browser www.yoursitename.com/webmail. Once you have typed the above address in you will be asked for a username and password combination, these are the username and password provided by us when you sign-up.
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25. What are my incoming and outgoing mail servers?
    Incoming and Outgoing mail servers are simply yourdomain.com
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26. Where can I find more information on your Web-based email?
    Please refer to this Control Panel Documentation Guide.
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27. Is "spamming" permitted through my account?
    No. We do not permit spamming of any type on our servers
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28. How do I setup my main FTP account?
    For your main account, point your FTP program to: FTP Server/Host: Yourdomain.com or your IP address FTP Login: Your account login (the same login you use to enter the control panel) FTP Pass: Your account password (the same password you use to enter the control panel)
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29. I upload HTML contents to my site but can't see my pages.

    Here it is in step form:
    1) Open your FTP client.
    2) Login to your account.
    3) open the directory "public_html" or "www" (www is just a shortcut to public_html).
    4) Upload your web site.
    5) Make sure your index.html is within that directory.
    6) You may create subdirectories in "public_html" containing other related html files to your site.
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30. My FTP connection disconnected
    The server will automatically disconnect you if your FTP session remains inactive for a period of time (usually 3-5 minutes).
    Simply re-connect to your FTP and upload again. Note: Inactivity doesn't count the time you spend uploading or downloading, you may do this for hours on end.
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31. My FTP connection timed out with no connection.
    If your FTP connection timed out without connecting, check your FTP settings to make sure you have specified the correct host or IP address
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32. My FTP connection abruptly dropped while I was in the middle of an upload
    This can happen if, while uploading to your account, you approach to within 3-5% of your maximum disk space. This is initiated by the server as an emergency precautionary measure. Please contact technical support or check your disk space.
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33. How do I register a Domain Name?
    AccuPages will provide you with a tool WHOIS to check the availability of the domain name you have chosen. Next we will register the domain name on your behalf. You will receive an email from us informing you of the when your site will be available.
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34. What is Domain Parking?
    Domain parking lets you cheaply reserve a domain name for future use and display an "under construction" default page on it. We will park your domain for free. You can register a domain and not park it anywhere but then your site will be simply inaccessible until you get a web host.
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35. My domain name is not accessible yet.
    It will take from 24 - 72 hours for your domain name to work after you transfer it to AccuPages. This is normal. If you experience any other problems with your domain name, please email support.
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